Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • The Help Center section included in our Online Control Panel offers a selection of help articles and commonly asked questions. Aimed toward resolving any common problem that you might come across, they are contributed by our support team of accomplished techs.

  • Top quality support service
  • Instructional Video Clips

  • We have compiled a selection of how–to video tutorials that visually demonstrate how to deal with a common issue associated with your cloud hosting account. You’ll find the tutorials in the Help Center section.

  • Intuitive help center
  • A 1–Hour Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24/7 support service and feature a one–hour support ticket response guarantee. Our accomplished customer service technicians will be available 24x7 and will remedy any problem that you might possibly face within maximum sixty minutes after the tech support ticket submission. In most instances, a reply will be provided to you within 20 minutes.