Client Support Channels
A One–Hour Response Guarantee
All your support requests will be responded to within maximum one hour after the ticket or email was submitted. If your case calls for additional assistance from a system administrator, we will forward the trouble ticket or the email to the person on duty, right away and will leave a note to notify you that more time will be needed for arriving at the optimal solution. And if you order our Optional Managed Services package, all of the tasks included there will be executed whenever you wish.
A First–Rate Tech Support Service
If you need any assistance using our Online Control Panel or with any of the applications that we’ve installed on the dedicated web hosting server on your behalf, do not hesitate to reach our client support team anytime via the ticketing system. Moreover, if you require assistance managing your dedicated server, you can order the Optional Managed Services package, which includes OS updates on a weekly basis, problem troubleshooting and installation procedures, server monitoring and restarting procedures, backup space, etc.
A User–Friendly Help Section
We have provided the Online Control Panel with an elaborate knowledge base, which features exhaustive explanations of all its features and functionalities. Also, we have filmed in–depth video tutorials that will further teach you how to carry out a certain task or troubleshoot a frequently encountered problem. All the educational articles and the tutorial videos are readily reachable from each section of the Online Control Panel via the Videos and Help buttons located in the upper right corner.