Customer Support Channels
A 1–hour Response Guarantee
Our user assistance team is educated to fairly quickly care for all our cloud hosting users’ requests and advice demands. Through our ticket system, you are able to send your issue and a support crew member will return to you in only max 1 hour. In reality, practice has proved that the average reaction time period is Twenty minutes.
A Top–quality Support Service
Our tech support service is offered by a crew of competent consultants who are ready to respond to your query as soon as possible. You can easily get hold of the tech support staff by launching a technical support ticket from your Online Control Panel or by sending us an e–mail. On working days, you can also call us on the phone or use the online chat option.
An Intuitive Help Section
If you wish assistance while performing tasks within the Control Panel, it is possible to always simply click the Help button and track down your concern in the group of articles or blog posts that will come up. We have also turned the majority of the posts into training videos. The collection of training videos will show up if you select the Videos key available on the top right.