Despite the fact that this is not the most importantaspect to help you distinguish a reliable cloud hosting provider from a bad one or a reseller from a real provider, being able to call and talk to a live person is a sign that you aren't working with a one-person firm and that you'll be able to reach somebody whenever you're in need of support. The telephone support for web hosting services may range from basic to professional, thus the problems that can be resolved through a phone call differ depending on the supplier. In most cases, these issues are simpler and feature billing or 1st level tech issues because more complex problems usually need a support ticket where both you and the system administrators can follow the proceedings with a given situation. Still, having the option to call your service provider can save you a lot of time and efforts for the numerous small issues which will eventually appear at the time you manage your hosting account.
Phone Support in Cloud Hosting
All our cloud hosting packages feature phone support fourteen hrs a day even on public holidays, which means that if you do not have an account yet, you'll be able to call and find out more about our solutions or whether we will meet the system requirements for your websites. For your convenience, we have local telephone lines in the United States, the United Kingdom and Australia, so that you're able to call the telephone number which is closer to you. If you're a current customer, we can help you timely with any kind of general and billing issues and with various tech matters so as to save you time and efforts - we are aware of the fact that in some cases it's quicker to talk with a live person and get things done right away. Certainly, some situations cannot be resolved on the telephone, so in such a case you have the option to use our ticketing system.
Phone Support in Semi-dedicated Hosting
The support services forall the semi-dedicated server plans that we supply feature real-time phone support for fourteen hours daily. If you are not sure which package will be appropriate for your web sites, you want to learn more about a plan's features or you're looking for any other type of info on our services, you are able to call any of the local phone numbers that we have in the United States of America, the United Kingdom and Australia and our customer support agents will help you. In case you already have an account, you will be able to get in touch with us about general and sales matters, although we are usually able to assist with many tech issues as well. For strictly technical problems you'll have to take advantage of our integrated ticketing system where the conversation between you and our technical support crew will be in 1 place, which is the better option when your problem can take longer time to be dealt with or it needs to be escalated to our system administrators.