Should you ever face a problem with your website and be incapable of tackling it yourself, ask the respective web hosting provider’s technical support staff to help you get the website back online. A speedy solution would be the most optimal scenario, but lots of hosting companies reply within 24 hours and even more, all the more so if you are doing business with a reseller. Even if the problem can be fixed without much effort, your website may not work correctly or may not be available whatsoever for a prolonged stretch of time, so you may lose potential customers since it is very unlikely that anyone will be eager to return to a broken site. This is why, you ought to make sure not only that you can reach your web hosting company, but also that they can answer and assist you in a well-timed fashion. If a web application update doesn’t proceed smoothly or if you delete something by mistake, for instance, the site must be fixed promptly so as to prevent elongated inaccessibility.
One-Hour Response Guarantee in Cloud Hosting
Our cloud hosting offer a one-hour response time guarantee, which suggests that no matter what question or obstacle you may have, we’ll always be there to help you out. As a matter of fact, it rarely takes more than half an hour to get an issue fixed or a query answered, and this is valid for both pre-sales and technical matters. Our customer care staff reps will be at your disposal 24/7, even on weekends and legal holidays, which goes to say that you’ll always get prompt support. We understand just how expensive time can be, so by the time we reply to your trouble ticket or email, we will have looked into the matter and, in case we haven’t resolved it, we will supply you with more information on what you need to do on your end – if the situation requires it. With our support service, you can rest assured that there will be somebody to lend you a helping hand straight away, no matter what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our tech support staff members will be at your service all the time and they will answer any trouble ticket that you submit via our hosting Control Panel within sixty minutes max. The ticket response time is guaranteed regardless of whether you’ve got a generic question with regard to your semi-dedicated server or you face a certain complication and you won’t have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time it is, we’ll be there to lend you a hand, as we are available 24-7 to take care of any billing, technical or general issue. In case you get in touch with us about anything that is within our capacity, we will solve it before we reply, which means that you won’t have to wait around for hours or even days while the problem persists. In case there is something that you need to do on your end, we will supply you with the required info – what possible solutions to try, what actions to take, etc.