If your web hosting company supplies live chat support, you'll be able to speak with a representative in real-time and learn useful information or get an issue resolved in a very timely manner. The basic advantage of using chat rather than calling to consult with a live person is that you'll need just a computer with access to the web, so that you won't pay any rates if you are in another state or country. What's more, it'll be much simpler to copy and paste data like domains, usernames or error messages i.e. details which are sometimes hard to give to the other party on the phone. The live chat is also a much faster solution to contact your web hosting supplier's support crew as compared to using a ticketing system. Last, but not least, in case some problem needs a little more time to be dealt with, you'll be able to do something different while you wait for support on the live chat, therefore you won't waste time - something that's impossible if you're on the telephone.
Live Chat Support in Cloud Hosting
As we believe that a great number of issues are often resolved when you talk with a live person, we supply a live chat service for all of our potential and active customers. Our chat is online every single day and our support agents can assist you with a variety of questions and troubles. In case you are not our client yet, you'll be able to find out more about our cloud hosting plans and the web hosting platform in general in order to make sure that your web sites will operate effectively on our servers. In case you already have an account and you've got some questions or you experience any kind of issues with any of our solutions, you'll be able to get in touch with us through our live chat and we will provide the needed details or help you troubleshoot the problem. You'll need to open a support ticket for certain issues which need longer time or the help of a sysadmin, still for numerous basic issues you can get help right away.
Live Chat Support in Semi-dedicated Hosting
Using the live chat support service that we supply with our semi-dedicated hosting, you will be able to get the replies for any questions you have or have various issues taken care of rapidly. The chat service is online every single day, thus you're able to speak with an agent even on holidays and weekends. If you are not sure which package is better for your web sites or if our innovative cloud hosting platform covers some system requirements, you can join our live chat before you purchase anything. In case you're an existing customer, you're able to receive more details about account settings, billing issues along with a variety of common technical problems you may encounter, for instance if you cannot set up an email account in a client on your computer system. The live chat will save you a lot of time no matter where you are or when you get in touch with us.