If your web hosting company supplies live chat support, you'll be able to speak with a representative in real-time and learn useful information or get an issue resolved in a very timely manner. The basic advantage of using chat rather than calling to consult with a live person is that you'll need just a computer with access to the web, so that you won't pay any rates if you are in another state or country. What's more, it'll be much simpler to copy and paste data like domains, usernames or error messages i.e. details which are sometimes hard to give to the other party on the phone. The live chat is also a much faster solution to contact your web hosting supplier's support crew as compared to using a ticketing system. Last, but not least, in case some problem needs a little more time to be dealt with, you'll be able to do something different while you wait for support on the live chat, therefore you won't waste time - something that's impossible if you're on the telephone.