A ticketing system is the most common correspondence medium that hosting companies offer to their customers. It’s typically part of the billing account and is the best way to solve an issue that takes some time to investigate or that has to be forwarded to a server admin. In this way, all comments supplied by either party will be stored in the same place in case someone else needs to work on the given problem and the information already exchanged in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it’s separate from the web hosting Control Panel, so you will need to log in and out of at least 2 accounts to carry out a given procedure or to touch base with the company’s client service team. In case you wish to administer a couple of domains and each one of them is hosted in a separate account, you will need to use even more accounts simultaneously. Besides, it may take substantial time for the hosting provider to process your ticket.