A ticketing system is the most common correspondence medium that hosting companies offer to their customers. It’s typically part of the billing account and is the best way to solve an issue that takes some time to investigate or that has to be forwarded to a server admin. In this way, all comments supplied by either party will be stored in the same place in case someone else needs to work on the given problem and the information already exchanged in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it’s separate from the web hosting Control Panel, so you will need to log in and out of at least 2 accounts to carry out a given procedure or to touch base with the company’s client service team. In case you wish to administer a couple of domains and each one of them is hosted in a separate account, you will need to use even more accounts simultaneously. Besides, it may take substantial time for the hosting provider to process your ticket.
Integrated Ticketing System in Cloud Hosting
In contrast to what you may find with a lot of other web hosting companies, the ticketing system that we’re using with our cloud hosting is included in the Hepsia hosting Control Panel, which comes with all web hosting accounts. You will not have to remember different logon names and passwords, since you’ll be able to manage both your tickets and the hosting account itself in a single place. So, if you’ve got a question or bump into an obstacle, you can touch base with our technical support staff momentarily. Our system features a smart search mechanism. This goes to say that even if you have submitted a plethora of tickets through the years, you’ll be able to find the one that you want without much difficulty. Additionally, you can read knowledge base hints on troubleshooting commonly encountered complications.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which is included with all our semi-dedicated hosting, was developed with one idea in mind – that you should be able to manage everything related to your account from one single location and the support tickets make no exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you have an inquiry or bump into a complication, you can get in touch with our client support staff members instantaneously without having to go to another admin console. You can search through your web files or check different settings within your account whilst opening a new ticket or reading the response to an older one. If you have an abundance of tickets and you’d like to find a specific one, you can take advantage of the intelligent search box, which is available in the Help section of the Control Panel. We guarantee that you’ll get a response in no more than 1 hour regardless of the essence of your inquiry or issue.