Being able to get in touch with your cloud hosting supplier if you have any type of questions or encounter any problems is really important and how quickly they'll reply and react is usually crucial, especially if your website is business-oriented, as more downtime can often mean losing potential customers. The support solutions are, in addition an easy way to recognize actual providers from resellers. The second in most cases answer just to e-mails or support tickets and you may have to wait for a whole day or longer so as to receive a response. If the problem involves several replies, you may end up losing several days so as to get a simple problem fixed. When you use the services of a legitimate and reputable website hosting company, you will be able to get in touch with the support anytime and get an instant response no matter what the issue or your question is - pre-sales, customer or technical one.
24/7 Customer Support in Cloud Hosting
Our cloud hosting feature 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring about our services well before you make a purchase or you're an existing client and you have any question or a difficulty, you're able to contact us anytime, which includes weekends and holidays. We have many channels to get in touch with us - a couple of phone lines around the world for your convenience as well as live chat support for pre-sales, billing and general questions; emails and support tickets for more complex matters or any issues which need extra time to investigate and handle. In contrast to a number of other web hosting providers, our trouble tickets come with a warranted maximum reply time of just 1 hour, thus whatever your trouble is, it will be resolved timely and you will not waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You will be able to test our support services even before you get a semi-dedicated server account from our company as we have phone and online chat support for billing, pre-sales and common questions. Our agents can assist you to pick the perfect package or offer you info about our servers, in order to verify if the system requirements for your websites are met. In case you are a current client, you will also be able to contact us through email or via our ticketing system, which is accessible via the Hepsia website hosting Control Panel. We guarantee that if you use these 2 methods of contact, you will get a reply within no more than one hour and that’s 24/7, which includes weekends and official holidays. If you've used the website hosting services of other service providers, even big ones, you are able to compare the reply time since it ordinarily takes a full day for them to address a support ticket.
24/7 Customer Support in VPS Web Hosting
Each virtual private server plan that we provide includes 24/7 customer and tech support, which means that in case you experience any trouble with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you will be able to contact us anytime, even weekends and holidays. For your benefit, we provide different methods of communication - phone support with a couple of local numbers around the world, live chat, email messages as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical problems since it'll be much easier to monitor what's going on. The maximum guaranteed reply time for all e-mail messages and tickets is 60 minutes, however it hardly ever takes that long to get support. If you obtain the Managed Services upgrade that we supply, our admins will also support you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers Hosting
All dedicated server plans that we supply feature 24/7 support through several means of communication and with a one-hour maximum answer time guarantee. If you want to learn more about the packages or you have some billing or general questions, you'll be able to call one of the local numbers that we have around the globe or you could use our live chat support and speak with a live agent. For strictly technical difficulties which need some help from a tech support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you could send an e-mail message, since all these channels are more appropriate to monitor a specific problem. The response time for them rarely surpasses 30 minutes, which means that you can forget all about waiting for a full day to receive assistance. The support service is available for any server-related matters, including the pre-installed software. When you want assistance for third-party applications, you can consider ordering the Managed Services upgrade that we supply for all of the plans.